Refund Policy
1. The 14-day window
If you upgrade to Voca Pro Monthly, Pro Annual, or a Team plan and decide within 14 days of your first charge that Voca isn't for you, email [email protected]. We'll refund the full amount to your original payment method, no questions asked.
This applies once per customer per plan tier — i.e. you can't repeatedly subscribe and refund.
2. Prorated refunds after 14 days
If you cancel after the 14-day window:
- Monthly plans — no refund for the current month, but you keep access until the end of the period you've already paid for. The subscription does not renew.
- Annual plans — we refund any full unused months remaining on your annual term. For example, if you cancel an annual subscription 4 months in, we refund 8/12 of the annual price.
- Team plans — same as monthly, applied per seat. Removing seats mid-month does not generate a refund for that month but stops billing from the next cycle.
3. How to cancel
From your dashboard, click your account menu → Billing & plan → Cancel subscription. You'll get an immediate email confirmation from Stripe.
For now, while the in-app billing portal is being finalised, email [email protected] with the subject "Cancel my subscription" and we'll process within one business day.
4. How refunds are processed
Refunds are issued by Stripe to the original payment method. Most cards see the refund within 5–10 business days; some banks take longer. We'll send you the Stripe refund ID for tracking.
5. What's not refundable
- Charges older than 14 days, beyond the prorated amount described above.
- Subscriptions cancelled because of a Terms of Service violation (see Terms §4).
- Currency conversion losses — Stripe's exchange rate at refund time may differ slightly from the rate at purchase time. We refund the exact amount you paid in our base currency (USD); your card issuer applies the conversion.
6. Chargebacks
Please email us before filing a chargeback. A chargeback costs us a $15 fee even if you win, and we can usually resolve any billing issue within a day. If you file a chargeback without contacting us first, your account is automatically suspended until the dispute is closed.
7. Statutory rights
Nothing in this policy limits any refund rights you have under the consumer-protection law of your country of residence (e.g. the EU Consumer Rights Directive, UK Consumer Contracts Regulations 2013). If your local law gives you broader rights, those apply.
8. Contact
Refund requests, billing issues, anything: [email protected]. We aim to respond within one business day.